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104 Lockhaven Dr. | Houston, TX 77073-5500

Survey says

Dealer survey results from BPO Research

  • Which verticals had increased business in 2020?
    • 74% = Healthcare (response up 34%)
      • 18% claim that healthcare vertical now provides most business
    • 62% = Government/Finance/Transportation
    • 60% = Oil/Gas/Manufacturing
    • 58% = Legal
  • What are most important goals of customers?
    • 48% = reducing costs
    • 42% = integration of MFPs with software applications
    • 29% = scanning and digitizing documents
    • 28% = security of hardware
    • 26% = security of network
  • 19% of dealers who sell security solutions reported that business was up or same in 2020 as compared to 2019
    • 27% report that they do not offer security options
  • 62% claim to now offer managed IT services
    • 12% used managed IT services from their MFP vendor
    • 95% of dealers who do not offer managed IT services reported decline in clicks
      • Only 89% of dealers who offer MIT reported decline
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