phone : 281-443-2996

104 Lockhaven Dr. | Houston, TX 77073-5500

Net Promoter Score system

Many companies claim that they have the “Best service in the
business” but few even have a way to measure how happy
customers are. Here at Office Systems of Texas we have a
system that allows us to capture feedback after every service
call. We use the Net Promoter Score system www.netpromoter.
The average N. American company has a Net Promoter Score® of 30.
Some well-loved companies reach scores into the 70s and 80s
NPS® Leaders – N. America 2020
Company NPS
NPS Responses (14.81%)
Surveys Sent 27 NPS®
(9s and 10s) (0 through 6) = 4 (100.00%)

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