Many companies claim that they have the “Best service in the
business” but few even have a way to measure how happy
customers are. Here at Office Systems of Texas we have a
system that allows us to capture feedback after every service
call. We use the Net Promoter Score system www.netpromoter.
The average N. American company has a Net Promoter Score® of 30.
The Net Promoter Score (NPS)®, is a straightforward
loyalty metric that holds companies and employees
accountable for how they treat customers. It is both a
loyalty metric and a discipline for using customer
feedback to fuel profitable growth in your business.
Employees at all levels of the organization understand
it, opening doors to customer centric change and
NPS® % of PROMOTERS
98.48 65 (98.48%)
2020 YTD NPS®: 98.48
Ranked 12 in North America*
Surveys Sent 487
NPS Responses 66 (13.55%)
Verification Based on Satmetrix System 2017 global study
powered by CEO Juice Inc.
Office Systems of Texas | 104 Lockhaven Drive, Houston, TX 77073 | (281) 443-2996
* Ranking among US and Canada copier dealers using the NPS® system provided by CEO Juice.
** Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld