phone : 281-443-2996

104 Lockhaven Dr. | Houston, TX 77073-5500

Measuring Customer Satisfaction

Many companies claim that they have the “Best service in the
business” but few even have a way to measure how happy
customers are. Here at Office Systems of Texas we have a
system that allows us to capture feedback after every service
call. We use the Net Promoter Score system www.netpromoter.
com
The average N. American company has a Net Promoter Score® of 30.

The Net Promoter Score (NPS)®, is a straightforward
loyalty metric that holds companies and employees
accountable for how they treat customers. It is both a
loyalty metric and a discipline for using customer
feedback to fuel profitable growth in your business.
Employees at all levels of the organization understand
it, opening doors to customer centric change and
improved performance

NPS® % of PROMOTERS

98.48 65 (98.48%)

2020 YTD NPS®: 98.48
Ranked 12 in North America*

Surveys Sent 487

NPS Responses 66 (13.55%)

Verification Based on Satmetrix System 2017 global study
powered by CEO Juice Inc.
Office Systems of Texas | 104 Lockhaven Drive, Houston, TX 77073 | (281) 443-2996

* Ranking among US and Canada copier dealers using the NPS® system provided by CEO Juice.
** Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

Share this post