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Firmware Update

Ricoh firmware to prevent non-OEM toner

  • Issued a firmware update for Ricoh IM C series and some MP C series of color laser printer/MFPs
  • Firmware runs update automatically without requiring prior authorization from customer
  • Ricoh will be able to verify chip in toner cartridge and if it does not match it will automatically block device and all of its functions
  • User will see an error message on the LCD screen and will not be able to continue using the device until the toner is replaced with a correct one
  • Non-OEM suppliers are already working on a workaround solution
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