phone : 281-443-2996

104 Lockhaven Dr. | Houston, TX 77073-5500

Customer survey for OSOT Tech Miguel

Call Description: **CALL FIRST** Tray 3 can not be used.

Rate our dispatch overall (ease of placing a service call etc.)
10 of 10
Target 0
Scale 0-10
Communication to keep me informed if needed
10 of 10

Target 0

Scale 0-10

Technician left the equipment repaired to your satisfaction
10 of 10
Target 0
Scale 0-10

Technician explained the problem/resolution/provided training if needed
10 of 10

Target 0

Scale 0-10
Rate our Technician overall
10 of 10
Target 6
Scale 0-10

How likely is it that you would recommend our company to a friend or colleague?
10 of 10

Target 6

Suggestions for improvement
*

Scale 0-10

Target 0

Comments Field

Would you be interested in getting your printers on a service contract with us ?
Not Answere
already do
Target Yes
Yes/No
Have a manager contact me please
No

Target Yes

Yes/No

Have a sales person contact me please
No
Would you like our new process where we can email you when your service call is entered , email
again when the technician is dispatched (so you know which tech / on the way) and email you again
when your equipment is fixed (in case you miss them)?
Target Yes

Target Yes
Yes/No

Yes
Yes/No

Remove me from further emails like this (if yes tell us why please)
No
Target Yes
Yes/No

Good job Miguel, Thanks!

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