Category Archives: "Testimonials"

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Office Systems of Texas we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter. com The average

In regards to the work done earlier this month, Dallas performed an excellent service on our machine.  He repaired broken parts and cleaned-up the whole unit, which was very much needed.  It has been operating great ever since his visit.  We will certainly call on OSOT when needing service in the future! Best regards, Patty

Dallas and Miguel both received positive customer feedback this week from customers they serviced. On a scale of 1 – 10, with 10 being the best, they both were rated 10 for “Technician left the equipment repaired to your satisfaction”, “Rate our Technician overall” and “How likely is it that you would recommend our company

I received a very nice compliment from one of our customers regarding a service call completed by our Tech, Dallas. Dallas repaired the customer’s Bizhub C654e. “By the way, Dallas is Awesome!!!!  He is always polite, friendly, keeps me posted on what he found and makes sure that I don’t need anything before he goes.

Closed Service Call Completed Date: 5/21/2020 1:32 PM Survey Sent To: Mitchell K Houston, TX Tech Mgr: Robert L Arrival Date: 5/20/2020 10:25 AM Departed Date: 5/20/2020 10:46 AM Call Type: Noise Call Description: ADF making a noise. Open at 9:30. **Please have tech wear a mask. Rate our dispatch overall (ease of placing a

April 13, 2020 NORTHWEST ASSISTANCE MINISTRIES Neighbor, Helping Neighbors Dear George: On behalf of Northwest Assistance Ministries (NAM), I want to thank you for your generous in-kind donation. Now, the Corona Virus and its negative effects are our focus. NAM prepared for it in advance – stockpiling food supplies and making plans for safe operations,

Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 I called with my request, got a speedy response from my agent Deborah, and quick supply run from Shandon. Terrific service!! He checked our copier at my request to see if it needed cleaning of some kind, and determined it needed

Here at Office Systems of Texas we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com  The following is an example of a survey response we received on March 27. Pat S with RHI rated us a 10 (the highest rating) for: “Rate

Anthony received a customer survey on February 12th. The customer just changed to a new IPS and was no longer able to print. Anthony arrived onsite in less than 2 hours and resolved the problem within the next hour. The customer rated Anthony’s performance with 10 out of 10s! Anthony, thanks for taking care of

Shandon serviced a Bizhub C558 on February the 11th and received a very nice Customer Survey from Linda. Shandon received all “10” on the survey plus Linda’s suggestion for improvement was noted as “awesome company!”.  Thanks for doing a great job Shandon!! Robert

Shen kindly responded to the service survey sent to her regarding a service call on her Konica Minolta C224e that occurred on December 16, 2019. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed    Not applicable Technician left the equipment repaired to

A service call was placed by a customer to osot.com at 2:06 pm  maintenance on a Konica Minolta C1070 Digital Press. Our tech arrived the  next morning at 9:01 am and completed the call at 10:36 am. The customer replied to the auto generated survey with the highest rating of 10 for “Rate our dispatch

Miguel, good job, Cheryl E w/Divergys, responded with all 10’s to your recent maintenance call on their Konica Minolta Color Printer/Copier. Matilde was also rated as a 10 for her dispatch of the call. Nice going and it’s nice to get top ratings from our customers!

We really like receiving the survey returns that our customers provide to us. We use this information to measure and improve our service to them. Bill W responded to a recent service call on his Konica Minolta model 363 Printer/Copier Rate our dispatch overall     9 out of 10 Communication to keep me informed if

When Office Systems of Texas installs a new Konica Minolta Printer/Copier,  a survey is automatically generated and sent to the customer to insure and maintain quality assurance. Barbara G responded last week after we delivered a new Konica Minolta Color Printer/Copier. Barbara let us know she found our company by googling “copiers, competing with ricoh”.

May 13, 2019 Dear Mr. Young, Congratulations! Your technician, Raydel Morales, has been identified and approved by Konica Minolta Solutions Support Division Management to receive the prestigious Technician of the Month Award for the month of March 2019.

It is my honor to recognize Office Systems of Texas with the 2018 GreatAmerica Premier Partner Award. We are fortunate to work with such a distinguished company as Office Systems of Texas. You possess the vision, excellence and dedication needed to excel in the evolving industry we serve. Thank you for your willingness to share

Survey Sent To – Lindsey, Sent Dec 6 2018 12/6/2018 Were you referred to us by a 3rd party, if yes please list them so we can say thank you, if no please state your primary reason for choosing us. – Referred by: OUR SISTER COMPANY Did we deliver everything you expected? – YES. JOHN

Office Systems of Texas Closed Call Completed Date: 11/30/2018 4:21 PM Survey Sent To:  Help Desk Call Opened: 11/29/2018 11:30AM Model: Konica Minolta C652 Technician: Dallas Dispatcher/Call Description:  Service Department/Yellow streaks. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10 Technician left the

Completed Date: 11/30/2018 3:54 PM Survey Sent To: Marie Call Opened: 11/28/2018 12:09 PM Model: Konica Minolta C308 Call Closed: 11/28/2018 2:15 PM Technician: Andrew Dispatcher/Call Description: Deborah/machine is locked up & not printing Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10

Survey Sent To – Patrick Call Opened: 11/28/2018 11:17 AM Model: Samsung ML-3712ND Call Closed: 11/28/2018 2:14:00PM Technician: Miguel Dispatched: 11/28/2018 1:34 PM Arrival Date: 11/28/2018 1:53 PM Dispatcher/Call Description: Matilde/Needs paper message but has paper Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of

Survey Sent To: Jessica H 11/19/2018 10:42 AM Model: Konica Minolta 308 Call Closed: 11/19/2018 11:56 AM Technician: Shandon Eating originals through adf. Check & clean. Hrs 7:00 – 3:30pm. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Always prompt and timely   Communication to keep me informed if needed

Miguel, Good Job! Thank you   Call Description: copies have black smudges on copies Close 5:00pm Rate our dispatch overall (ease of placing a service call etc.) 10 of 10   Communication to keep me informed if needed Not Applicable Technician left the equipment repaired to your satisfaction 10 of 10   Technician explained the

October 29, 2018 Dear Mr. Young, Congratulations! Your technician, Raydel Morales, has been identified and approved by Konica Minolta Solutions Support Division Management to receive the prestigious Technician of the Month Award for the month of August 2018. Thank you for your on-going participation in KMBS Pro-Tech, Tech of the Month program, which is now

Overall NPS®: 95.07 Ranked 24 in North America* Surveys Sent 9062 Total Responses 1096 (12.09%) The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Office Systems of Texas we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com The average N.

Were you referred to us by a 3rd party, if yes please list them so we can say thank you, if no please state primary reason for choosing us. Yes Member of the chamber, also recommended by The Woodlands Area Economic Development Partnership. Target Yes Did we deliver everything you expected? Yes Is everything working