Good job Deborah & Shandon!

Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 I called with my request, got a speedy response from my agent Deborah, and quick supply run from Shandon. Terrific service!! He checked our copier at my request to see if it needed cleaning of some kind, and determined it needed

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Good Job Anthony

Anthony received a customer survey on February 12th. The customer just changed to a new IPS and was no longer able to print. Anthony arrived onsite in less than 2 hours and resolved the problem within the next hour. The customer rated Anthony’s performance with 10 out of 10s! Anthony, thanks for taking care of

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Customer Survey

Shandon serviced a Bizhub C558 on February the 11th and received a very nice Customer Survey from Linda. Shandon received all “10” on the survey plus Linda’s suggestion for improvement was noted as “awesome company!”.  Thanks for doing a great job Shandon!! Robert

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Service Survey

Shen kindly responded to the service survey sent to her regarding a service call on her Konica Minolta C224e that occurred on December 16, 2019. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed    Not applicable Technician left the equipment repaired to

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The survey says good job!

A service call was placed by a customer to osot.com at 2:06 pm  maintenance on a Konica Minolta C1070 Digital Press. Our tech arrived the  next morning at 9:01 am and completed the call at 10:36 am. The customer replied to the auto generated survey with the highest rating of 10 for “Rate our dispatch

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Happy Customer!

Miguel, good job, Cheryl E w/Divergys, responded with all 10’s to your recent maintenance call on their Konica Minolta Color Printer/Copier. Matilde was also rated as a 10 for her dispatch of the call. Nice going and it’s nice to get top ratings from our customers!

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Customer Satisfaction Survey Result

We really like receiving the survey returns that our customers provide to us. We use this information to measure and improve our service to them. Bill W responded to a recent service call on his Konica Minolta model 363 Printer/Copier Rate our dispatch overall     9 out of 10 Communication to keep me informed if

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Equipment Install Survey

When Office Systems of Texas installs a new Konica Minolta Printer/Copier,  a survey is automatically generated and sent to the customer to insure and maintain quality assurance. Barbara G responded last week after we delivered a new Konica Minolta Color Printer/Copier. Barbara let us know she found our company by googling “copiers, competing with ricoh”.

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Customer Satisfaction Service Survey

Office Systems of Texas Closed Call Completed Date: 11/30/2018 4:21 PM Survey Sent To:  Help Desk Call Opened: 11/29/2018 11:30AM Model: Konica Minolta C652 Technician: Dallas Dispatcher/Call Description:  Service Department/Yellow streaks. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10 Technician left the

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Customer Satisfaction Service Survey

Completed Date: 11/30/2018 3:54 PM Survey Sent To: Marie Call Opened: 11/28/2018 12:09 PM Model: Konica Minolta C308 Call Closed: 11/28/2018 2:15 PM Technician: Andrew Dispatcher/Call Description: Deborah/machine is locked up & not printing Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10

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Service Survey Result for Miguel

Survey Sent To – Patrick Call Opened: 11/28/2018 11:17 AM Model: Samsung ML-3712ND Call Closed: 11/28/2018 2:14:00PM Technician: Miguel Dispatched: 11/28/2018 1:34 PM Arrival Date: 11/28/2018 1:53 PM Dispatcher/Call Description: Matilde/Needs paper message but has paper Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of

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Shandon, Good Job!

Survey Sent To: Jessica H 11/19/2018 10:42 AM Model: Konica Minolta 308 Call Closed: 11/19/2018 11:56 AM Technician: Shandon Eating originals through adf. Check & clean. Hrs 7:00 – 3:30pm. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Always prompt and timely   Communication to keep me informed if needed

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Konica Minolta Award to Office Systems of Texas “Tech of the Month”, Congratulations Ray!

October 29, 2018 Dear Mr. Young, Congratulations! Your technician, Raydel Morales, has been identified and approved by Konica Minolta Solutions Support Division Management to receive the prestigious Technician of the Month Award for the month of August 2018. Thank you for your on-going participation in KMBS Pro-Tech, Tech of the Month program, which is now

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Office Systems of Texas Net Promoter Score

Overall NPS®: 95.07 Ranked 24 in North America* Surveys Sent 9062 Total Responses 1096 (12.09%) The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your

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Survey Response

Ashleigh responded to our EPSON SCT-5270 36″ wide Color Plotter/Printer delivery and installation survey. Did we deliver everything you expected?   Yes Is everything working as expected?   Yes Please rate our sales person overall   10 of 10 Based on your experience so far, how likely is it that you would recommend our company to a friend

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Office Systems of Texas receives Konica Minolta Pro-Tech Award

Through Dedication to Service Excellence, this dealer has been awarded the Pro-Tech Service Excellence Award. The Pro-Tech Service Award recognizes those Konica Minolta providers who are able to demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality, an assurance of professional, reliable service and maximum performance for your Konica

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Survey Responses

We have an independent company, CEO Juice, conduct surveys of our service calls to measure customer satisfaction. Last week, of the 34 responses, 32 were 10’s and two were 9’s. 10 is the highest and 1 is the lowest. Sheryl B said this about Miguel, “The speed at which he was able to come out

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Service Survey Response

Today we received a service survey response from Kathy S “Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Over the the past 9 years I have had contact with Office Systems of Texas they consistently provide Excellent Customer Service to our much Needed Konica Minolta Copier. The arrive to

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