Customer Satisfaction Service Survey

Office Systems of Texas Closed Call Completed Date: 11/30/2018 4:21 PM Survey Sent To:  Help Desk Call Opened: 11/29/2018 11:30AM Model: Konica Minolta C652 Technician: Dallas Dispatcher/Call Description:  Service Department/Yellow streaks. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10 Technician left the

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Customer Satisfaction Service Survey

Completed Date: 11/30/2018 3:54 PM Survey Sent To: Marie Call Opened: 11/28/2018 12:09 PM Model: Konica Minolta C308 Call Closed: 11/28/2018 2:15 PM Technician: Andrew Dispatcher/Call Description: Deborah/machine is locked up & not printing Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of 10

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Service Survey Result for Miguel

Survey Sent To – Patrick Call Opened: 11/28/2018 11:17 AM Model: Samsung ML-3712ND Call Closed: 11/28/2018 2:14:00PM Technician: Miguel Dispatched: 11/28/2018 1:34 PM Arrival Date: 11/28/2018 1:53 PM Dispatcher/Call Description: Matilde/Needs paper message but has paper Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Communication to keep me informed if needed 10 of

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Shandon, Good Job!

Survey Sent To: Jessica H 11/19/2018 10:42 AM Model: Konica Minolta 308 Call Closed: 11/19/2018 11:56 AM Technician: Shandon Eating originals through adf. Check & clean. Hrs 7:00 – 3:30pm. Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Always prompt and timely   Communication to keep me informed if needed

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Konica Minolta Award to Office Systems of Texas “Tech of the Month”, Congratulations Ray!

October 29, 2018 Dear Mr. Young, Congratulations! Your technician, Raydel Morales, has been identified and approved by Konica Minolta Solutions Support Division Management to receive the prestigious Technician of the Month Award for the month of August 2018. Thank you for your on-going participation in KMBS Pro-Tech, Tech of the Month program, which is now

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Office Systems of Texas Net Promoter Score

Overall NPS®: 95.07 Ranked 24 in North America* Surveys Sent 9062 Total Responses 1096 (12.09%) The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your

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Survey Response

Ashleigh responded to our EPSON SCT-5270 36″ wide Color Plotter/Printer delivery and installation survey. Did we deliver everything you expected?   Yes Is everything working as expected?   Yes Please rate our sales person overall   10 of 10 Based on your experience so far, how likely is it that you would recommend our company to a friend

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Office Systems of Texas receives Konica Minolta Pro-Tech Award

Through Dedication to Service Excellence, this dealer has been awarded the Pro-Tech Service Excellence Award. The Pro-Tech Service Award recognizes those Konica Minolta providers who are able to demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality, an assurance of professional, reliable service and maximum performance for your Konica

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Survey Responses

We have an independent company, CEO Juice, conduct surveys of our service calls to measure customer satisfaction. Last week, of the 34 responses, 32 were 10’s and two were 9’s. 10 is the highest and 1 is the lowest. Sheryl B said this about Miguel, “The speed at which he was able to come out

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Service Survey Response

Today we received a service survey response from Kathy S “Rate our dispatch overall (ease of placing a service call etc.) 10 of 10 Over the the past 9 years I have had contact with Office Systems of Texas they consistently provide Excellent Customer Service to our much Needed Konica Minolta Copier. The arrive to

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Nice compliment!

Your service department is AMAZING!!!!   I spoke with them and the next day my request was delivered!!!   I can’t thank you enough for your patience, understanding and willingness to help!!!   Have a wonderful day and weekend!   Julia

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Happy Customer!

Office Systems of Texas appreciates customer’s feedback. Recently we received a  response from a long time customer. “Whenever I call, Your dispatch takes care of me immediately” “Communication is awesome”.  Thanks Kathy!

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Survey

Office Systems of Texas utilizes Best Practices of Business and sends out follow-up surveys when our technicians make an onsite service call. February 15 we received a response regarding our Senior Technician Bill and his call to service a Konica Minolta 4750 Printer/Copier/Scanner. To quote the customer: “It’s always a pleasure to see Bill. Came

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Top Shelf Customer Service

Good Morning John,   I wanted to send you an email regarding the incredible customer service I received from Kim Sanders. I called and spoke with Kim to research what it would take to replace our existing printer with a color machine. She remained top shelf professional, paid very close attention to the details of

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Barbara Stark

OSOT has delivered service to our company time and time again.  I never have to call about the copier, they know when there is a problem, they try to fix it over the phone and when they can’t they are here within hours.  When our copier had a bad board, they came to fix it

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Survey Result

What a customer from Kingwood, Texas stated on a survey after our tech repaired their Konica Minolta C652DS copier / printer: “Caleb is a very knowledgeable & professional technician. I am always very comfortable & happy with his repair & his knowledge. All of Office Systems technicians that have serviced our equipment are top notch”.

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Sharon Martindale

It is always a pleasant experience working with Ross Perry and OSOT. Ross is highly professional and very skilled and represents a well-known company that has been in business in the Houston area for many years. Reliable, fast, dependable, and always available are a few of the terms I use to describe them. I highly

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Kristen McDermott

We have worked with Office systems of Texas for several years and it is without a doubt an excellent company to deal with. The attention to detail and customer service is top notch. Specifically, Major Account Executive Drew Miller really knows his stuff! He quickly returns calls and emails, is able to answer questions and

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