Customer Service

For today’s blog, I’m writing about two good customer service experiences, and one not bad experience. With every purchase we as consumers make, we are choosing to trust the business we are buying from. Trust the quality, trust the return policy, trust the communication, trust the back end experience, not just the front end ease

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Balloons

A balloon is a flexible bag that can be filled with air, helium, hydrogen, nitrous oxide, and oxygen. They can be used for a lot of special occasions such as decoration for a party. People sometimes use them for a gender reveal party with pink and blue balloons. One of my favorite way to use

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Happy 1st day of Autumn!

Today, September 22 is the fall equinox. Equinox translates as equal night from Latin. The amount of daylight is approximately equal to the amount of night.  The earth’s axis is tilted at just the angle where all latitudes are about equal. The nighttime hours will begin to increase in duration until December 21. The winter

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Good Quality Paper

Good quality paper can make a difference with improving the reliability of your MFP or printer. You’ll notice less misfeeds or jamming problems when the machine is loaded with better paper. Hammermill 20lb copy paper has never let me down. Hammermill 28lb color copy paper with a brightness rating of 100 really makes your color

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Is Sitting The New Smoking?

https://theheartfoundation.org What are you doing as you read this?  Having a cup of coffee?  Taking a break from work?  Getting ready for bed?  Whatever you’re up to, chances are you’re sitting down.  We get it, your feet are tired!  That chair is comfortable.  What are you supposed to do—stand on the subway? Most of us have heard the phrase “sitting is the

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Printer Security

Deloitte report on printer security Estimates a 15% increase in sales of desktop printer/MFPs in 2020 due to increase in employees working from home and needing device to complete work Many retail stores seeing massive increases in sales Depletion of inventory of devices 62% of US households had a printer/MFP before COVID-19 pandemic, so actual

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Keep On

The Quitter   When you’re lost in the Wild, and you’re scared as a child, And Death looks you bang in the eye, And you’re sore as a boil, it’s according to Hoyle To cock your revolver and . . . die. But the Code of a Man says: “Fight all you can,” And self-dissolution

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Chubby Toby

I have dog name Toby, I adopted him from the city’s animal shelter around two years ago, he is from the Harrier breed of the hound class, people in Europe used them to hunt hares by trailing them. He has a very sensitive sense of smells; he can even smell or hear when I park

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Back to School

Outdoor learning spaces have never been more important to Texas school districts than in 2020 due to Covid19. Access to fresh air and sunshine provide natural absorption of Vitamin D and decrease depression for many. In addition to the cognitive and physiological benefits to students, outdoor learning spaces can create almost limitless options for social

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Konica Minolta wins the BLI PaceSetter Award for Serviceability and Support 2020-2021

Langenhagen, Germany, 14 September 2020 Konica Minolta wins the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe awarded by Keypoint Intelligence for the second time. The recognition honours the OEM that offers the best-designed tools, programs and trainings to enhance the serviceability of its products and services. With its “shift left” approach,

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Konica Minolta Welcomes New Vice President, Dealer Sales South

Konica Minolta Welcomes New Vice President, Dealer Sales South Posted on September 14, 2020 by IA Staff Tweet Share Share Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), is pleased to announce Phil Boatman has joined the company as Vice President, Dealer Sales South. Phil Boatman was at Lexmark International for 16 years, most recently serving as Director for

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Konica Minolta Expands bizhub® i-Series Line with New Monochrome Devices

Konica Minolta Expands bizhub® i-Series Line with New Monochrome Devices Posted on September 14, 2020 by IA Staff Tweet Share Share Six Multifunctional Printers Round Out Award-winning Portfolio Ramsey, NJ — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leader in world-class printing technology, has expanded its bizhub® i-Series with the launch of six new black and white

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Fax VOIP

I found the following info online in regards to sending and receiving faxes on a VoIP system: “Can You Fax Over VoIP? Technically speaking, yes, a business can send and receive faxes over a VoIP network. But the more you know about VoIP, the less confident you will be entrusting it with your company’s important

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Security

HIPAA & Cybersecurity Updates Adobe notified customers that it has fixed 5 critical flaws that would allow hackers to run JavaScript in browers Would allow hackers to steal info, and move laterally through network Microsoft notified users that specially crafted Windows 10 themes and theme packs could be used in “Pass-the-Hash” hacking incidents Could steal

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Motivational Monday

“Success is falling nine times and getting up ten “ – Jon Bon Jovi Man, this quote hits me hard. As someone that is in outside sales, that physically prospects in the field, door to door, boy have I felt the sting of falling both literally and figuratively. The thing about prospecting in the field

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Verse

Quote from “The Cure of Troy” by the Nobel Prize-winning poet Seamus Heaney. One paragraph.  History says, don’t hope On this side of the grave. But then, once in a lifetime The longed-for tidal wave Of justice can rise up, And hope and history rhyme. The Cure at Troy: A Version of Sophocles’ Philoctetes is a

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The Newbie Parent

Two weeks ago the Lord had blessed my wife and I with the birth of our firstborn child.  The love and adoration we have for him is like no other. The last two weeks have been an adjustment but as the days progress we have quickly began shifting into our new title of mom and

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Burger & Shake

If you have a craving for the classic cheeseburger, fries, and a milkshake I have discovered a hidden gem a few years back while taking my mother in-law to a doctor’s appointment. The place is called Champ-Burger over in the heart of the Second Ward, a community which is largely Mexican American or Segundo Barrio

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Security

HIPAA & Cybersecurity Updates Advocate Aurora Health of Wisconsin & Illinois notified 1,907 patients that their PHI was exposed after a mailing error by Diamond Healthcare Communications. The Idaho Board of Nursing reported a potential breach exposing info on nurses in the state, being used by a hacking group to extort funds. The Philadelphia Archdiocese

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Industry News

Okidata to get out of printer/MFP business Reported its last quarter’s earnings Net sales down 24.4% to 81.4 billion yen ($756.5 million) Operating income was a loss of 1.1 billion yen (-$10.2 million) Components & Platforms (includes printers and MFPs) division net sales down 25.1% to 40 billion yen ($371.7 million) Reported a loss of

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Canned Air

Canned air, or compressed air, is great for cleaning keyboards, electronic gear and other devices that should not be cleaned with a towel dampened with water. The one place I do not recommend using canned air is inside your MFP or printer. When you use canned air inside the machine you take a chance of

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Motivational Monday

“ Your time is limited, so don’t waste it living someone else’s life “ – Steve Jobs Life is short. I don’t have to tell you that, everyone knows our time on earth is limited. Life your life to it’s fullest, do what brings you joy, happiness, validation, closure, pride, fulfillment. Work everyday towards realizing

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Sweat

TIPS TO LIVE BY How Sweat Works: Why We Sweat When We’re Hot, as Well as When We’re Not Aug. 19, 2020 – Katie McCallum Did you know that there are only two mammals capable of long-distance running — and that humans are one of them? (Horses are the other, since I’m sure you were curious). While

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Labor Day – Be safe

Community: The Harris County Sheriff’s Office Announces Multi-Agency Partnership for DWI Initiative Ahead of Labor Day Weekend HOUSTON – (September 3, 2020) – The Harris County Sheriff’s Office, the Harris County District Attorney’s Office, and the Texas Department of Public Safety are joining forces ahead of the Labor Day holiday weekend to crack down on

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Bait Shrimp

Shrimp, dead or live, is a great saltwater fishing bait. I’ve caught all kinds of fish with shrimp. Speckle trout love live shrimp while red fish are just as happy taking fresh dead shrimp. Live shrimp requires a little work to keep alive until you reach your favorite fishing spot. A battery-operated aerator does a

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Industry News

HP reported its last quarter earnings net revenue down 2.1% to $14.3 billion earnings per share was $0.52, down from $0.78 for third-quarter 2019 Net earnings down 37.7% to $0.7 billion Printer/MPF division net revenue down 20% to $3.933 billion 2% operating margin Total hardware units were down 2% Commercial hardware units down 32% Consumer

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