Another Customer Scammed!

Yesterday a customer called in and asked why they were being invoiced $500 for 2 toners. The customer stated they have a maintenance contract on their copier/printer that included toner. The customer noticed the invoice was not from Office Systems of Texas and asked what’s the price of the toner if it was not included

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C360i & C4050i Technical Training

Shandon, Thank you for taking time away from family and home to attend Konica Minolta’s bizhub C360i/C4050i Series Technical Class. The class was held in California on July 9th, 10th & the 11th. I have been notified by Konica Minolta that you are now certified on the C360i & C4050i series of copier, printer, scanners.

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Industry News

Xerox gets reorg approved announced that it has received federal approval for its proposed holding company reorganization existing shares of Xerox common stock will be automatically be converted on a one-for-one basis into shares of common stock of Xerox Holdings Corp. (industry analysts believe that this move makes it easier for Xerox to be acquired,

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Konica Minolta Innovation Support

Konica Minolta Supports Global Health Challenge, Technical University of Munich Posted on July 24, 2019 by IA Staff Langenhagen, Germany, 24 July 2019 Dedicated to supporting Konica Minolta’s evolution into a leading edge solutions provider of platforms, Global R&D creates end-to-end pipelines for innovation in the contexts of digital workplaces, Industry 4.0 and digital healthcare. From concept design,

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Data Protection

Healthcare Data Is Still Not Receiving Enough Protection Posted on July 24, 2019 by IA Staff The healthcare sector manages a high volume of data including confidential patient data which requires robust security measures to ensure it doesn’t get into the wrong hands. Unfortunately, due the hype around cyber attacks and hackers accessing digital data, many organizations have

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The Summer Vacation Business

Have you ever wondered why school is out for summer? It was once believed that students getting summers off from school originated in the 19th century so that they would have time off to tend to the family farms, planting and harvesting. Apparently, as cities got denser they got hotter. With brick and concrete surrounding

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EPSON

Epson DS-80W Awarded “Outstanding Mobile Scanner” by Keypoint Intelligence – Buyers Laboratory Posted on July 22, 2019 by IA Staff BLI Recognizes Epson DS-80W Document Scanner with Summer 2019 Pick Award LONG BEACH, Calif. – July 18, 2019 – Epson America, a leading scanner brand, today announced Keypoint Intelligence – Buyers Laboratory (BLI), the leading independent evaluator of document imaging software,

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HP counterfeit print cartridges

HP seizes more counterfeit print cartridges Announced that in a joint effort with law enforcement, has seized $7 million worth of print cartridges from Indonesia, Thailand, Malaysia and Vietnam All product was advertised as being able to work in HP-branded printers and MFPs Included 17 raids and 5 arrests Claims that sales of counterfeit cartridges

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Equipment Leasing expected to grow

Equipment leasing to grow Survey published by ELFA (equipment leasing and finance association) 10% of executive surveyed believe business conditions will improve further in next 4 months 3% say stay the same 10% believe demand for leases will increase 10% think they will have more access to funds 3% expect to hire more people 30%

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Great America Leasing news

Leasing company offers security services Great America Leasing, through its subsidiary Collabrance, is now offering security services for dealers to resell The “Master MSSP Offering” features: 30 different layers in portfolio NOC (network operating center) and Help Desk in Cedar Rapids, Iowa Cybersecurity solutions and training (apparently does not offer HIPAA risk assessments)

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Ricoh news

Ricoh to miss earnings estimates Article written by Jefferies Financial Group Anticipates that company will post earnings of $0.25 per share for last quarter Has market capitalization of $7.01 billion Believes it will have revenue of $4.76 billion for quarter compared to original estimate of $5.26 billion

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Canon news

Canon profit to sink Nikkei Asian News is reporting that Canon’s operating profit is on track to drop 40% to $1.85 billion for the year Falling 60 billion yen short of already downgraded guidance from Canon Sales will likely “shrink 6% to 3.7 trillion yen or off 100 billion yen from forecast” Reason given is

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Lexmark news

Lexmark launches “GO” series of devices New printers and MFPs aimed at “small work groups and micro SMB end users” “It is built like a tank, but has weight of a ballerina”; stated Lexmark VP Sammy Kinlaw With new products, Lexmark is “betting the farm on the channel”, hoping dealers and VARs will have success

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Lexmark news

Lexmark’s parent reports first half results Ninestar of China is owner of Lexmark and reports earnings for first half of 2019 Lexmark division MFP unit placements had no growth over last year Operating income flat Net profit down

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Pearl Fincher Museum

PREVIEW #2 Pearl Fincher Museum SuperSummer Auction Event Launch is Coming Your Way! Here’s a Headstart on the BIG REVEAL! CLICK HERE TO VIEW MORE PHOTOS & DETAILS THE ULTIMATE TOP GUN EXPERIENCE  A featured item included in the SuperSummer Auction. Get ready for the most amazing air combat experience anywhere! Watch for the Auction Launch Countdown!  

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US Dept of Labor – Today’s Stats

Stat of the Week Record Low Unemployment Nine states have record low unemployment rates, according to data released today by the Bureau of Labor Statistics. Alabama, Arkansas, New Jersey, and Texas set new series low unemployment rates, while Iowa, Maine, North Dakota, Pennsylvania, and Vermont matched their series lows.

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Happy Customer!

Miguel, good job, Cheryl E w/Divergys, responded with all 10’s to your recent maintenance call on their Konica Minolta Color Printer/Copier. Matilde was also rated as a 10 for her dispatch of the call. Nice going and it’s nice to get top ratings from our customers!

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Hurricane Season

Hurricane season officially began on June 1st and will end on November 30th.  Although Houston got lucky with Hurricane Barry, we should stay prepared just in case.  Here are some things you should have in a basic emergency supply kit:   Water – One gallon per person per day for at least three days, for

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Konica Minolta AccurioJet KM-1

Konica Minolta’s AccurioJet KM-1 Press Achieves World’s First FOGRA53 Accreditation Konica Minolta has become the world’s first press manufacturer and global solutions provider to achieve the ‘robust’ FOGRA53 profile certification – another reason to celebrate for its growing family of AccurioJet KM-1 users. This award was made for Konica Minolta’s AccurioJet KM-1 B2 UV LED

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50th anniversary of moon landing

The landing on the moon on July 16th, 1969 is perhaps the most important event in man’s history, an achievement that developed new technologies in order to conquer space challenging environment. Billions of dollars invested, many lives lost, and 400 thousand jobs generated by the space race against the Russians. Furthermore, on the day that

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Konica Minolta Next Generation

Konica Minolta is excited to announce the new generation of bizhub color office units, featuring three families of bizhubs to cover the needs of small to medium offices. The large MFP i-Series, the bizhub C360i/C300i/C250i; the small MFP iSeries, the bizhub C4050i/C3350i; and the AIO and printer units, the bizhub C3320i* and bizhub C4000i/C3300i. Designed

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Customer Satisfaction Survey Result

We really like receiving the survey returns that our customers provide to us. We use this information to measure and improve our service to them. Bill W responded to a recent service call on his Konica Minolta model 363 Printer/Copier Rate our dispatch overall     9 out of 10 Communication to keep me informed if

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